Managing CRM and Mapping Surveys in Startup Space
This tutorial walks you through the steps to manage CRM fields and map survey data to the CRM system in Startup Space.
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Select the Members dropdown menu and choose CRM Settings.
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View the existing CRM fields (highlighted in green box), which can be moved, edited, or deleted using the icons provided (highlighted in red boxes).
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To add a new field:
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Click Add New.
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Enter a title and select whether it will be a dropdown or a textbox field.
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Click Add.
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For dropdown CRM fields, click the Add button next to the field to add options.
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Use the plus (+) button to add multiple options.
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After entering all options, click Save.
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To map survey data to the CRM:
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Click the My Community dropdown and select Surveys V2.
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Click Create Blank Survey to add a new form, then add a question.
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Go through the necessary fields as you would normally do in creating the survey.
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Scroll down to the Designer section and Add Question.
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Type in your question and choose single line input for textbox CRM fields.
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Go to the General tab (highlighted in green box), find the CRM Field Mapping dropdown, and choose the appropriate CRM field to map.
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For dropdown question, choose dropdown.
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Go to the General tab, find the Load CRM Options dropdown, and select the field you'd like to map.
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Watch the tutorial video here: CRM and Surveys Mapping